Why is Integration with WhatsApp Business API is essential for companies looking to scale their customer service. With the API, you can:
Automate service
using chatbots to answer frequently phone number lead asked questions and provide basic information, freeing up human assistants for more complex cases.
Personalize messages
sending greetings, follow-up messages and targeted offers according to the customer profile.
Manage multiple agents
allowing multiple agents to access the platform simultaneously and respond to customer messages in an organized manner.
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Track performance metrics
such as response time, number of calls and customer satisfaction, to identify bottlenecks and opportunities for improvement.
Best integrations for digital service platforms with WhatsApp and other social networks
The best integrations for digital service platforms include.
Huggy’s differentials – a single number and the same panel for multiple operators
Huggy is a digital customer service platform that stands out for offering a single number for all customer service channels, including WhatsApp, social media and online chat.
This facilitates communication be numbers with the customer, who can contact the company through any channel and be sure that they will be served 24/7.
Additionally, Huggy allows multiple agents to access the same panel and respond to customer messages collaboratively, ensuring faster and more efficient service.
The platform also offers features like chatbots, conversation history, performance reporting, and CRM integration , making it a complete solution for companies looking to optimize customer service.
