Forbes magazine found that, despite How does a having a positive experience with a company, between 60 and 80% of people may not return to buy from them.
Customers prefer salespeople who help and guide them through their purchases. Statistics show that 95% of buyers choose a salesperson who helps them at every stage of the sales process.
The goal of using a CRM is to form part of a marketing strategy that focuses on customer needs. That is, it organizes and centralizes data so that sales agents can offer a personalized solution to each person’s needs.
On the other hand, CRM for How does a
SMEs provides a follow-up of those who are interested in your organization’s products to provide information according to phone number database their concerns.
Thus, with a CRM for SMEs , agents have a platform where they can easily manage loyalty and lead nurturing strategies, focusing on building relationships with customers with the aim of increasing customer retention.
3 reasons to use sales CRM in your SME
Increased sales : Companies that use CRM solutions generate more sales opportunities. A Data2CRM report indicated that 50% of sales teams that use a CRM significantly improve their productivity.
Improved customer service: Agents can better segment and access information quickly, which greatly improves customer service and after-sales service.
More performance for your company: As we have seen, companies that have used a CRM solution oriented to the sales sector digital agency and context of belonging have obtained better results in the capture and nurturing of leads. In addition, they have increased the number of sales closures, optimizing the available america email resources. According to analyst Mary Meeker , those who began using CRM on their mobile devices showed a 15% increase in performance .
How to choose the best sales CRM: 7 key features
Not all CRMs are created equal. How do you know which one is best for your SME? Below we share the key points to keep in mind when choosing your CRM.
